Chaim H

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Verified Reviewer

Chargers

I stopped my subscription a long time ago @ im still being charged for nothing I want reimburse the money to my credit card
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Preferred solution: Full refund

Robert V Stk

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Verified Reviewer

Subscription Question

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In my subscriber benefits to the Hamilton-Journal it states I can have the digital version sent free up to four email addresses. How do I do this? By the way I am not pissed just frustrated. Thank you.
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Pros:
  • Excellent local news

Preferred solution: Directions on how to set-up someone to receive free digital copy of Hamilton- Journal News per my subscription benefits.

Esmee Acv
map-marker Waterbury, Connecticut

Find out how to get my son basketball stats on logos

My name is Ricky Bishun my son, Josie Bishun plays for Spring Valley high school, and I noticed that hes been having some great games 30+ points, but his stats are never put up on the low sports section but other athletes names are put up with their stats just trying to find out. How can I get my son stats on the Hood?
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Anonymous
map-marker Columbus, Ohio

Having multiple issues with delivery several times a week.

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I'm missing my paper more than I have it. Same song & dance when I call customer service. AND they keep jacking the rates!
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User's recommendation: Go elsewhere

Madiha Mwv
map-marker New City, New York

Delivery issues

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Never resolve did not get paper or credit for non delivery of 8/26/2023 Sunday paper.Have been customer for 30 years canceled this week.
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User's recommendation: do not subscribe. not worth it for 15 pages per day.

Pamela A Acs

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Verified Reviewer

Cannot speak to human being.

My paper has not been delivered in 5 days and before that delivery has been sporadic. I am not paying for newspapers that were never delivered. When I call the number I get an automated message that they are looking into the problem. This leaves me no other option but to cancel my subscription which I am about to do.
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Preferred solution: Full refund

User's recommendation: Save yourself aggravationn and buy another publication.

Anonymous
map-marker Peekskill, New York

Didn’t get paper delivery AGAIN

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We have had numerous issues with our delivery company/person. We dont get the paper, get it late, gets thrown in the road. Am so done with the delivery service of the Journal News! Plus we dont get a paper on Saturday or holidays. The paper has nothing but ads now!!
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User's recommendation: Don’t subscribe

Anonymous
map-marker Lebanon, Ohio

Non service

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i have had the Journal on delivery. once we started it i called the journal at least 5 times. they billed my checking account but no delivery. finally it got to be a daily thing for about 3 months, now it is back to no paper. customer service said we needed to call them so they can take that paper cost out of the delivery's account. so far i have called 3 times this week, with NO delivery service.
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Aamari Thf
map-marker Pearl River, New York

Havent received Journsl Newsa

Newspaper delivery after speaking with customer service too many times to recall I want a my paper delivered every morning!!!
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User's recommendation: Don’t subscribe

Anonymous
map-marker Trotwood, Ohio

Damaged

10 papers delivered in 63 days , but billed for all Days , I'll go to small claims court , with Witness , Margaret Kennedy 513 594 **** me 513 594 **** peggy. I call in and complain, several times This year , last time 10 days ago, said will Correct ?? Not one Paper In last 10 Days , filed another Complaint, Waisted another15 mins, try to call the Journal or goggle a number Terrible customer service Unless you're computer Wis ,, 40 Year customer Passed on My Self
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Resolved
Michael S Olj

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Verified Reviewer

Resolved: Delivery Restart Fail AGAIN!!!

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Updated by user Dec 06, 2022

Our Sunday newspaper is now placed on our front steps rather than thrown into the driveway. A small step in the direction of Gannet News saying they're sorry for their continuous screw up. We'll see if there's improvement on our next trip.

Original review Nov 06, 2022
We are a long time customer of the Journal News. We travel to our condo in SC for periods of time during the year and return to our primary residence in Rockland County. That involves us pausing and restarting delivery of the Sunday version of the newspaper. We call to restore BEFORE we travel home, as I did this past Wednesday. Once again, our Sunday newspaper has not been delivered. I can see our neighbor's paper sitting on their driveway, while no paper is on ours. This is extremely frustrating and certainly an example of poorest coordination in you customer service/delivery system. You need to do better!
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Preferred solution: Deliver product or service ordered

User's recommendation: Horrible Delivery Service

Yareliz Zqb

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Verified Reviewer
| map-marker Oxford, Ohio

Starting to get no Sunday deliveries again

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We did not get adds for Black Friday and now no Sunday paper delivery. I am not happy and will cancel again.
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Richard M Cfr

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Verified Reviewer
| map-marker Montebello, New York

Magor pandemic problems at an assisted living facility

I'm in a assisted living the sentinel of Rockland and they have an epidemic 35 people are positive and the 1st resident to get infected refuses quarantine and more people are getting infected every day this place is not doing anything about this individual
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User's recommendation: Its a waste of time the journal news doesn't care

Anonymous
map-marker Mahwah, New Jersey

No paper

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The delivery service from LoHud has been abominable. We have not received the newspaper for several weeks and customer service in Asia is not much help. Hard to get credit when the paper is paid 1 yr in advance. Still waiting for our paper. Weve already cut our delivery to just Sundays and they still cant do their job. Weve been subscribers for over 30 yrs
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User's recommendation: Don’t subscribe

Jennifer H Smc

Want to get a hard copy of todays paper

Would like to obtain a hard copy of today's paper in Butler County, OH. The article in in reference to the Natural Science Center that just opened in Monroe.
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Preferred solution: A hard copy of todays paper from Butler County OH

Aiyden Gyv
map-marker Scarsdale, New York

Obviously not interested in customer service

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No delivery of newspaper Sunday 9/4. No delivery of newspaper Monday 9/5 Tried to call customer service 9/5 and only got recordings. Couldn't even state which days no delivery. If they're not printing on holidays that's news to me - no warning and I doubt that there will be any credits either. Paper is already a skeleton of former self. 2 very thin sections Monday and tuesday, Wednesday 3 thin sections and no Saturday publication.
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User's recommendation: beware of Journal News subscriptions

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